SHIPPING

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All pieces are shipped from London and carefully packed to ensure they travel safely.

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Shipping costs are calculated based on the destination and shown at checkout. Orders within the UK usually arrive within 3-5 working days, while international deliveries may take up to 15 working days. These timeframes are estimates and may vary due to postal or customs delays.

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Tracking details will be provided once your order has been dispatched.

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International shipping rates do not include import duties, taxes or customs charges. These are the responsibility of the customer and may be charged separately upon delivery.

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RETURNS & REFUNDS

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If you wish to return an item, please contact me within 14 days of receiving your order. You'll be responsible for the cost of return shipping unless the item is faulty or not as described.

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Please make sure the piece is securely packaged for its return journey. Refunds will be issued to the original payment method once the return has been received, in accordance with your statutory rights.

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If your order arrives damaged or incorrect, please get in touch as soon as possible so I can find a solution.

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PRIVACY POLICY

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GOU is operated by Görkem Rahmioğlu, based in London, UK.

GOU respects your privacy and only collects personal information necessary to operate this website and fulfil orders.

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When you place an order or contact me, personal information such as your name, email address, phone number, billing and delivery address may be collected. This information is used to process purchases, arrange deliveries and respond to enquiries. The information required to complete an order must be provided for the purchase to be processed.

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Personal information is processed on the following legal grounds: to fulfil a contract with you, to comply with legal obligations such as tax and accounting requirements, and for legitimate interests in keeping the website secure and functioning properly.

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Information may be shared with third-party service providers involved in website hosting, secure payments, order fulfilment, delivery and website analytics, where necessary for these purposes.

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Some information may be processed outside the UK. Where applicable, international transfers are protected by UK adequacy regulations or appropriate contractual safeguards. You can contact me for further information about these safeguards.

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This website uses cookies and similar technologies for security, essential site functions and website performance analytics.

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Personal information is kept only as long as necessary for its intended purpose. Order and accounting records are generally retained for at least five years after the relevant tax return deadline, in accordance with UK tax requirements. Other information is deleted when it is no longer needed, unless a longer period is required by law.

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You have the right to access, correct or request the deletion of your personal information, as well as to restrict certain uses of it or request data portability, where applicable.

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You also have the right to object to the processing of your personal information based on legitimate interests.

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For privacy-related enquiries or to exercise your rights, please contact hello@studiogou.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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